Patient Access & Financial Clearance Specialist

Advocate Health; Rome (GA); On-site; USD 34,000 - 42,000; Full time

Job summary

Advocate Health is seeking a Patient Access Clerk to greet patients, verify demographics, and complete registration for walk-ins. You will ensure accurate insurance details and assist with financial clearance as needed to support timely care.

This role requires strong communication, HIPAA awareness, and the ability to handle confidential information in a fast-paced setting. On-site position supporting efficient patient flow and billing operations.

Qualifications

• High school diploma or GED required; patient access or medical office experience preferred.
• Strong communication and customer service skills; able to handle confidential information.
• Familiarity with HIPAA, insurance verification, pre-authorization processes and billing basics.

Responsibilities

• Greet patients and manage arrival flow to ensure efficient service.
• Verify and update patient demographics and insurance information.
• Complete registration for walk-in patients and collect outstanding balances when applicable.
• Communicate with management about service issues and process improvements.
• Assist with financial clearance and refer to Financial Counselor when needed.
• Process visit closures and schedule follow-ups as required.

Skills

Customer service

HIPAA knowledge

Microsoft Office

ADTs software

Education

High school diploma or GED

Tools

Outlook

Excel

Word

Job description

Advocate Health is seeking a Patient Access Clerk to greet patients, verify demographics, and complete registration for walk-ins. You will ensure accurate insurance details and assist with financial clearance as needed to support timely care.

This role requires strong communication, HIPAA awareness, and the ability to handle confidential information in a fast-paced setting. On-site position supporting efficient patient flow and billing operations.