Patient Access & Billing Liaison

Mercy; Oklahoma City (OK); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy in Oklahoma City is seeking a Patient Service Representative who serves as the primary point of contact for patients and visitors, ensuring a positive, seamless experience by managing front-desk operations and workflows.

You will communicate patient financial responsibility, request and collect payment, explain options and assistance resources, and accurately document financial conversations and outcomes while maintaining confidentiality and professionalism.

Qualifications

• High school diploma or equivalent.
• One year of applicable medical office experience.

Responsibilities

• Be the primary point of contact for patients and visitors.
• Support front-desk operations and workflows to ensure a positive patient experience.
• Explain patient financial responsibility, request and collect payment, and document financial conversations and outcomes.
• Maintain patient privacy and confidentiality in all interactions.

Skills

Strong verbal and written commu​n​ic​a

Customer service

Data entry

Word processing

Accuracy

Confidentiality

Adaptability

Professionalism

Discuss patient financials

Document workflows

Education

High school diploma or equivalent

Tools

Basic computer skills

Data entry

Word processing

Job description

Mercy in Oklahoma City is seeking a Patient Service Representative who serves as the primary point of contact for patients and visitors, ensuring a positive, seamless experience by managing front-desk operations and workflows.

You will communicate patient financial responsibility, request and collect payment, explain options and assistance resources, and accurately document financial conversations and outcomes while maintaining confidentiality and professionalism.