New Patient Navigator

Carolinas Center For Oral & Facial Surgery; Charlotte (NC); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

401k with match

Eight paid holidays

Paid time off

Job summary

Carolinas Center For Oral & Facial Surgery is seeking a University Admin Full Time Clerical position in Charlotte, NC. You will be the primary contact for new patients and referrals, guiding them through scheduling, financial counseling, and treatment planning.

Responsibilities include verifying insurance, coordinating with the front desk, and communicating with third-party payers for information and approvals. Excellent customer service and computer skills are essential.

Qualifications

• Associate degree in business or related field or a high school diploma with significant experience in medical or dental environment.
• Minimum of 2 years as a patient care/medical office coordinator with scheduling, insurance verification and billing & collection experience.
• Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products.
• Demonstrated comfort with and ability to learn new software programs and EMR.

Responsibilities

• Answers the telephone and responds to inquiries, directs callers, or creates new patient appointments.
• Contacts patients regarding benefits, co-pays, and coverage information for outpatient procedures.
• Assures timely responses to third-party payers requests for additional information.
• Coordinates baseline aspects of benefit verification or self-pay payment options for new patients.
• Coordinates with front desk to verify referrals and radiography.

Skills

Patient scheduling

Insurance verification

Billing & collection

MS Office

EMR proficiency

Telephone handling

Education

Associate degree in business or related field

High school diploma with relevant medical/dental experience

Tools

EMR software

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

University Admin Full Time Clerical Charlotte, NC, US

2 days ago Requisition ID: 2676

Become a valued team member for a dynamic, growing, fast-paced oral surgery practice where you are encouraged to learn and grow! Our world-class team includes highly skilled oral and maxillofacial surgeons dedicated to providing outstanding care and service to all our patients. We offer exceptional benefits, 401k (with match), eight paid holidays, and a generous PTO accrual that starts right away!

*Pay ranges noted are autogenerated by Indeed (or other career sites) and are not Flagship’s evaluation of pay, which is a consideration of job experience, certifications, etc.*

Continue your career in a role that allows you to ensure all new patients’ needs are met so they understand the financial costs and treatment plan for upcoming appointments. Be the point of contact for all referrals and help guide patients through the process start to finish.

Here are some of the job duties you will perform:

• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment.
• Contacts patients regarding their benefits and/or co-pays and coverage information for all outpatient procedures.
• Assures timely response to third party payers requests for additional information.
• Coordinates baseline aspects of our benefit verification or self-pay payment options for all new patients.
• Coordinates with front desk to verify referrals, and radiography.

To be considered for this role, you need to have the following qualifications:

• Associate degree in business or related field or a high school diploma and significant experience working in a medical or dental.
• Minimum of 2 years of experience as a patient care/medical office coordinator with patient scheduling, insurance verification and billing & collection experience.
• Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products.
• Demonstrated level of comfort with and ability to quickly learn new software programs and EMR.