Patient Access Associate II: Front Desk & Verifications

Inova Health System; Dumfries, Northern (VA, KY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement match 5%

Tuition and student loan assistance

Mental health support

Job summary

Inova Neurology - Dumfries, VA is seeking a dedicated Patient Access Associate 2 for full-time hours, Mon-Fri, 8:00 am–5:00 pm. You will admit/schedule patients, verify insurance, and provide financial counseling while upholding Service Excellence standards. Occasional coverage at Alexandria and Fairfax offices may be required.

Inova offers strong benefits and growth opportunities. We value empathy, accuracy, and clear communication to support patients through the admission and scheduling

Qualifications

• High School Diploma or GED.
• 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor’s degree.
• Preferred: 1+ year in a medical office front desk, registration, copays, balances, and insurance authorizations.

Responsibilities

• Admit/schedule patients and adhere to Service Excellence standards.
• Conduct insurance verifications and provide financial counseling.
• Communicate scheduling changes to patients, staff, physicians and patient representatives.
• Identify payroll authorization and referral requirements for patients.
• Explain insurance benefits and patient liability clearly using appropriate communication styles.
• Report safety hazards and assist with environment and guest safety when needed.
• Maintain accuracy while improving workflow and reducing repetitive errors.

Skills

Empathy

Insurance verification

Scheduling coordination

Communication

Education

High School Diploma or GED

Job description

Inova Neurology - Dumfries, VA is seeking a dedicated Patient Access Associate 2 for full-time hours, Mon-Fri, 8:00 am–5:00 pm. You will admit/schedule patients, verify insurance, and provide financial counseling while upholding Service Excellence standards. Occasional coverage at Alexandria and Fairfax offices may be required.

Inova offers strong benefits and growth opportunities. We value empathy, accuracy, and clear communication to support patients through the admission and scheduling