Patient Access Associate 2 Neurology

Inova Health System; Dumfries, Northern (VA, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement match 5%

Tuition and student loan assistance

Mental health support

Job summary

Inova Neurology - Dumfries, VA is seeking a dedicated Patient Access Associate 2 for full-time hours, Mon-Fri, 8:00 am–5:00 pm. You will admit/schedule patients, verify insurance, and provide financial counseling while upholding Service Excellence standards. Occasional coverage at Alexandria and Fairfax offices may be required.

Inova offers strong benefits and growth opportunities. We value empathy, accuracy, and clear communication to support patients through the admission and scheduling

Qualifications

• High School Diploma or GED.
• 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor’s degree.
• Preferred: 1+ year in a medical office front desk, registration, copays, balances, and insurance authorizations.

Responsibilities

• Admit/schedule patients and adhere to Service Excellence standards.
• Conduct insurance verifications and provide financial counseling.
• Communicate scheduling changes to patients, staff, physicians and patient representatives.
• Identify payroll authorization and referral requirements for patients.
• Explain insurance benefits and patient liability clearly using appropriate communication styles.
• Report safety hazards and assist with environment and guest safety when needed.
• Maintain accuracy while improving workflow and reducing repetitive errors.

Skills

Empathy

Insurance verification

Scheduling coordination

Communication

Education

High School Diploma or GED

Job description

Inova Neurology - Dumfries, VA is looking for a dedicated Patient Access Associate 2 to join the team. This is full-time, Monday-Friday, office hours 8:00 am to 5:00 pm. As a Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling. This team must be able occasional cover at Neurology offices in Alexandria and Fairfax, VA.

Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience.We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Associates 2 Job Responsibilities:

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Minimum Qualifications:

Education:High School Diploma or GED

Experience:1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor’s degree

Preferred Qualifications:

Experience: 1+ year working at a medical office front desk, registration, collecting copays, previous balances, and insurance authorizations.

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.