Patient Access Associate III – Admissions & Scheduling

Inova Health System; Fairfax, Northern (VA, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement match

Education assistance

Student loan assistance

Mental health support

Paid time off

Paid parental leave

Job summary

Inova Health System in Fairfax, VA, is seeking a Patient Access Associate 3 for a full-time day shift (8:00am–5:00pm) primarily at the Fairfax clinic, with occasional coverage at Mt Vernon, Herndon and Manassas locations.

The role involves patient admissions and scheduling, insurance verification, and counseling on financial liability to maximize reimbursement while maintaining a safe, welcoming environment for patients.

Qualifications

• 2 years of healthcare patient access experience or 2 years of healthcare revenue cycle.
• High School diploma or equivalent.
• Preferred: 2 years of patient registration or patient scheduling experience.

Responsibilities

• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Accepts and provides direct/honest feedback between team members in a non-punishing manner.
• Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
• Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
• Gathers information about customer complaints in a courteous and professional manner.
• Troubleshoots individual admission issues in collaboration with other departments/staff.
• Identifies and communicates payroll authorization and referral requirements.
• Delivers an acceptable volume of work with high levels of accuracy.
• May perform additional duties as assigned.

Skills

Healthcare experience

Customer service

Verbal communication

Education

High School diploma or equivalent

Job description

Inova Health System in Fairfax, VA, is seeking a Patient Access Associate 3 for a full-time day shift (8:00am–5:00pm) primarily at the Fairfax clinic, with occasional coverage at Mt Vernon, Herndon and Manassas locations.

The role involves patient admissions and scheduling, insurance verification, and counseling on financial liability to maximize reimbursement while maintaining a safe, welcoming environment for patients.