Patient Access Associate 2 — Primary Care Scheduling

Inova Health System; Fairfax (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement match (5%)

Education assistance up to $5,250/year

Student loan assistance up to $10,000

Job summary

Inova Primary Care Fair Oaks seeks a dedicated Patient Access Associate 2 to join the team in Fairfax, VA. This full-time role runs Monday through Friday, 8:00 am to 5:00 pm, with a half-day Saturday once per month.

You will admit/schedule patients, verify insurance, and provide financial counseling while upholding Inova Health System's Service Excellence standards. Inova is a national leader in safety, quality and patient experience, with strong benefits and a commitment to team member health.

Qualifications

• Education: High School Diploma or GED.
• Experience: 1 year of healthcare patient access or 1 year in healthcare revenue cycle, or bachelor’s degree.
• Preferred: 1 year customer service experience.

Responsibilities

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Skills

Customer service

Communication

Empathy

Insurance verification

Financial counseling

Education

High School Diploma or GED

Job description

Inova Primary Care Fair Oaks seeks a dedicated Patient Access Associate 2 to join the team in Fairfax, VA. This full-time role runs Monday through Friday, 8:00 am to 5:00 pm, with a half-day Saturday once per month.

You will admit/schedule patients, verify insurance, and provide financial counseling while upholding Inova Health System's Service Excellence standards. Inova is a national leader in safety, quality and patient experience, with strong benefits and a commitment to team member health.