Patient Access Specialist II: Insurance & Scheduling Expert

Inova Health System; Falls Church (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental & vision

Retirement match

Education assistance

Mental health support

Job summary

Inova Health System, through Inova Neurology - Dumfries, VA, seeks a Patient Access Associate 2 for full-time work. Hours are 8:00 am–5:00 pm, Monday–Friday. You will admit/schedule patients, verify insurance, and provide financial counseling. Occasional coverage at Neurology offices in Alexandria and Fairfax, VA is required.

Inova is recognized for safety, quality and patient experience, and has a strong employer reputation in the DC metro area and nationwide.

Qualifications

• High School Diploma or GED required.
• At least 1 year of healthcare patient access or 1 year in healthcare revenue cycle, or a bachelor's degree.
• Experience at a medical office front desk preferred.

Responsibilities

• Expresses genuine empathy when handling patient concerns.
• Verifies insurance coverage or other payment methods using the appropriate systems.
• Communicates scheduling changes to patients, staff and physicians promptly.
• Identifies payroll authorization and referral needs and explains them to patients.
• Explains insurance benefits and patient liability clearly to patients.
• Reports safety hazards and helps protect the environment and guests until help arrives.
• Maintains high accuracy while improving workflows and reducing errors.
• Escalates complex problems to the right team for resolution.

Education

High School Diploma or GED

Job description

Inova Health System, through Inova Neurology - Dumfries, VA, seeks a Patient Access Associate 2 for full-time work. Hours are 8:00 am–5:00 pm, Monday–Friday. You will admit/schedule patients, verify insurance, and provide financial counseling. Occasional coverage at Neurology offices in Alexandria and Fairfax, VA is required.

Inova is recognized for safety, quality and patient experience, and has a strong employer reputation in the DC metro area and nationwide.