Patient Access Associate 2 Neurology

Inova Health System; Falls Church (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental & vision

Retirement match

Education assistance

Mental health support

Job summary

Inova Health System, through Inova Neurology - Dumfries, VA, seeks a Patient Access Associate 2 for full-time work. Hours are 8:00 am–5:00 pm, Monday–Friday. You will admit/schedule patients, verify insurance, and provide financial counseling. Occasional coverage at Neurology offices in Alexandria and Fairfax, VA is required.

Inova is recognized for safety, quality and patient experience, and has a strong employer reputation in the DC metro area and nationwide.

Qualifications

• High School Diploma or GED required.
• At least 1 year of healthcare patient access or 1 year in healthcare revenue cycle, or a bachelor's degree.
• Experience at a medical office front desk preferred.

Responsibilities

• Expresses genuine empathy when handling patient concerns.
• Verifies insurance coverage or other payment methods using the appropriate systems.
• Communicates scheduling changes to patients, staff and physicians promptly.
• Identifies payroll authorization and referral needs and explains them to patients.
• Explains insurance benefits and patient liability clearly to patients.
• Reports safety hazards and helps protect the environment and guests until help arrives.
• Maintains high accuracy while improving workflows and reducing errors.
• Escalates complex problems to the right team for resolution.

Education

High School Diploma or GED

Job description

Inova Neurology - Dumfries, VA is looking for a dedicated Patient Access Associate 2 to join the team. This is full-time, Monday-Friday, office hours 8:00 am to 5:00 pm. As a Patient Access Associate 2, you will adhere to Inova Health System's "Service Excellence" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling. This team must be able occasional cover at Neurology offices in Alexandria and Fairfax, VA.

Inova is consistently ranked as a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Associates 2 Job Responsibilities

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

Minimum Qualifications

Education: High School Diploma or GED

Experience: 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor's degree

Preferred Qualifications

Experience: 1+ year working at a medical office front desk, registration, collecting copays, previous balances, and insurance authorizations.