Patient Access Associate

Talentify; Alexandria (VA); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Health insurance

Retirement plan

Education assistance

Mental health support

Paid time off

Parental leave

Job summary

Inova Alexandria Hospital in Alexandria, VA is seeking a dedicated Patient Access Associate for a part-time role (24 hours/week) on a day shift with a rotating schedule.

You will be part of a team that supports patient access processes, verify insurance, schedule, and assist patients with forms, with a strong emphasis on service quality. The position offers strong benefits such as health coverage, retirement match, education assistance, mental health support, and paid leave.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience or 1 year in a medical setting; an Associate degree may substitute.

Responsibilities

• Works independently to complete assignments with minimal supervision, improves workflows, and identifies solutions.
• Selects appropriate communication methods for different audiences and adjusts as needed.
• Explains insurance benefits and patient financial liability clearly.
• Verifies and validates insurance information using online payer systems.
• Coordinates with other departments to assist or transport patients and interview patients to collect required information.
• Educates patients on applications for alternative sources of payment for healthcare services.
• Reports safety hazards and protects patients and staff until help arrives.
• Communicates scheduling changes to patients and staff promptly.

Education

High School Diploma or GED

Associates degree in lieu of experience

Job description

Inova Alexandria Hospital is looking for a dedicated Patient Access Associate to join the team. This role will be part-time (24 hours per week), day shift. Rotating schedule to consist of Week 1) Tuesdays, Thursdays, & Fridays & Week 2) Tuesdays, Wednesdays, & Thursdays.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off and paid parental leave.

Patient Access Associate 1 Job Responsibilities:

• Works independently to complete assignments without close supervision; Improves inefficiencies and minimizes repetitive errors by changing/improving workflow processes; Uses a logical process to identify the cause of problems and develop appropriate solutions.
• Selects an appropriate method of communication for audiences and adjusts communication style when needed.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
• Coordinates with other departments to assist or transport patients/visitors requiring special attention/support; Interviews patients to secure and document required medical, financial, demographic and insurance information.
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.

Minimum Qualifications:

• Education: High School Diploma or GED
• Experience: 1 year of customer service or 1 year of experience in a medical setting. (Associates degree in lieu of experience).

Preferred Qualifications:

• 2 years’ customer service experience or 1 year’ experience in a healthcare setting.