Patient Access Specialist - Fast, Compassionate Care

R1 RCM, Inc.; Henderson (NC); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. in Henderson, NC is hiring a Patient Access Customer Service Representative for an on-site role. You will be the first point of contact, ensuring fast and compassionate access to care while supporting registration and insurance questions.

The position offers a patient-focused, frontline healthcare service experience with training provided and opportunities for growth within R1. Base pay ranges from $16.00 to $21.10 per hour, with a benefits package included.

Qualifications

• Excellent customer service and clear communication abilities.
• Professional demeanor in a fast-paced environment.
• Ability to multitask and stay detail-oriented.
• Pass background check, drug screen, and vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients with the check-in process across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced setting.
• Support timely access to care by minimizing delays in registration and answering questions clearly.
• Build trust with patients during stressful moments.
• Navigate insurance plans, enter demographics, collect co-pays, and provide cost estimates.
• Collaborate with nurses and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Job description

R1 RCM Inc. in Henderson, NC is hiring a Patient Access Customer Service Representative for an on-site role. You will be the first point of contact, ensuring fast and compassionate access to care while supporting registration and insurance questions.

The position offers a patient-focused, frontline healthcare service experience with training provided and opportunities for growth within R1. Base pay ranges from $16.00 to $21.10 per hour, with a benefits package included.