Patient Access Associate — Front Desk & Billing

WellSpan Health; United (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

DailyPay

Expanded Paid Parental Leave

Job summary

WellSpan Health in Pennsylvania seeks a full-time front desk/financial services associate to support patient intake, explain financial requirements, and manage payments. The role includes scheduling, verifying demographics, and handling insurance information across multiple clinics.

Travel to other practices may be required. The organization offers comprehensive health benefits and paid time off as part of its incentives.

Qualifications

• High School Diploma or GED required.
• Diploma Program Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School) Preferred
• Less than 1 year 3 - 6 months front desk or physician office experience Required
• Customer Service and Safety Reporting Training within 90 days Required
• Introduction to Medical terminology within 180 days Required
• Insurance and Compliance Training within 1 year Required

Responsibilities

• Conducts patient interview to collect accurate financial, biographic and demographic information for patient visits.
• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required.
• Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
• Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
• Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
• Performs various duties for effective check-in and check-out of patients.
• Receives payment from patients via the kiosk, manually when applicable and issues receipts when requested.
• Reviews and completes pre-arrival, in-basket messages and other work queues as assigned.
• Reconciles daily cash and verified account balances.
• Performs other tasks related to end of day batch control, cash drawer etc.
• Researches billing questions and problems for patients with billing service.
• Actively supports process flow improvement and provides constructive feedback to Supervisor.
• Assists with service recovery.
• Must have the ability to travel and work at other medical practices as needed.

Job description

WellSpan Health in Pennsylvania seeks a full-time front desk/financial services associate to support patient intake, explain financial requirements, and manage payments. The role includes scheduling, verifying demographics, and handling insurance information across multiple clinics.

Travel to other practices may be required. The organization offers comprehensive health benefits and paid time off as part of its incentives.