Front Desk & Patient Care Coordinator

Hanger; Forest Park (IL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

Holidays and floating holidays

PTO: Vacation and Sick time

Medical, Dental, Vision benefits

401k Savings and Retirement Plan

Parental bonding leave

Referral bonus program

Mentorship programs

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless experience for patients, staff, and referral sources. You will greet patients, verify demographics, collect payments, and schedule follow-ups. Strong communication and basic computer skills are essential.

Candidates with medical front office experience and a valid driver’s license will thrive in a fast-paced clinic environment. Bilingual abilities are a plus.

Qualifications

• High school diploma or equivalent; relevant experience preferred.
• Minimum one year in customer service/front desk roles; Talent Sorter assessment may be used.
• Experience in a receptionist role or with medical front office procedures preferred.
• Must have or be eligible to obtain a valid driver's license and driving record.
• Bilingual a plus.

Responsibilities

• Greet and assist patients on arrival; provide wait time information and address inquiries at front desk.
• Verify and update patient demographics and insurance details at check-in; handle walk-in registrations.
• Collect patient payments (deductibles, copays, co-insurance) at front desk.
• Coordinate follow-up appointments, including cast/measure, delivery, and prosthetic care plans.
• Serve as liaison for clinic services; inform patients about experience programs and resources.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Customer service

Reception

Verbal communication

Written communication

Typing 30 wpm

Education

High school diploma or equivalent

Tools

Windows-based software

Email

Office equipment

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless experience for patients, staff, and referral sources. You will greet patients, verify demographics, collect payments, and schedule follow-ups. Strong communication and basic computer skills are essential.

Candidates with medical front office experience and a valid driver’s license will thrive in a fast-paced clinic environment. Bilingual abilities are a plus.