Patient Access Advocate I - Compassionate Registration & Billing

Longwood University; Albuquerque (NM); On-site; USD 21,000 - 28,000; Full time

Job summary

Presbyterian in Albuquerque, NM is hiring a Patient Access Advocate I to register patients for both self-pay and insured visits, verify insurance, and collect point-of-service liabilities using the ADT system. You will confirm data accuracy to support clean billing and provide guidance to patients and visitors.

The role emphasizes delivering exceptional customer service, managing conflicts, and educating patients on benefits while supporting financial clearance at the point of service.

Qualifications

• High school diploma or GED required.
• 6 months healthcare setting experience or 1 year customer service background.
• Ability to provide exceptional patient experience using CARES, AIDET and EPE tools.
• Ability to resolve complaints and de-escalate as needed.
• Educate patients on insurance benefits and liabilities; ensure financial clearance at time of service.

Responsibilities

• Register patient accounts for self-pay, government and commercial payer on date of service.
• Perform registration functions and update demographics; verify insurance.
• Document registration information within the ADT system and confirm data accuracy for clean billing.
• Provide high level of customer service to patients and families at time of service; assist with wayfinding.

Skills

Customer service

De-escalation

Clear communication

CARES/AIDET/EPE tools

Education

High school diploma or GED

Tools

ADT system

Job description

Presbyterian in Albuquerque, NM is hiring a Patient Access Advocate I to register patients for both self-pay and insured visits, verify insurance, and collect point-of-service liabilities using the ADT system. You will confirm data accuracy to support clean billing and provide guidance to patients and visitors.

The role emphasizes delivering exceptional customer service, managing conflicts, and educating patients on benefits while supporting financial clearance at the point of service.