Patient Access Advocate II: Registration & Insurance Expert

Presbyterian Healthcare Services; United States; On-site; USD 23,000 - 34,000; Full time

Job summary

Presbyterian Healthcare Services is hiring a Patient Access Advocate II in Albuquerque, NM to register patients, verify insurance, obtain authorizations, and analyze benefits for accurate, timely billing. You will support government and commercial accounts with strong customer service at the point of service.

Responsibilities include CARES/AIDET/EPE-based patient interactions, complaint resolution, insurance education, and ensuring financial clearance at the time of service.

Qualifications

• High school diploma or GED required.
• 1 year of work experience in Patient Access and/or billing with strong customer service background.
• Completion and passing of Patient Access Advocate II Advancement test.
• CHAA, CHAM or other industry certification preferred.
• Strong understanding of insurance and financial processing of accounts.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS).
• Proficient in EPIC ADT system.
• Strong keyboarding/data entry skills and attention to accuracy.

Responsibilities

• Provide exceptional patient experience using CARES, AIDET and EPE tools.
• Resolve complaints in the moment using de-escalation and key words.
• Manage conflicts and escalate to supervisor when needed.
• Educate patients on insurance benefits and liabilities.
• Ensure accounts are financially cleared at time of service through account review.
• Maintain documentation and audit trails in system of record.

Skills

Communication skills

Attention to detail

Problem solving

Multitasking

Education

High school diploma or GED

Tools

EPIC ADT system

Job description

Presbyterian Healthcare Services is hiring a Patient Access Advocate II in Albuquerque, NM to register patients, verify insurance, obtain authorizations, and analyze benefits for accurate, timely billing. You will support government and commercial accounts with strong customer service at the point of service.

Responsibilities include CARES/AIDET/EPE-based patient interactions, complaint resolution, insurance education, and ensuring financial clearance at the time of service.