Patient Access Advocate II — Billing & Insurance Verification

Presbyterian Healthcare Services; New York (NY); On-site; USD 23,000 - 34,000; Full time

Job summary

Presbyterian Healthcare Services in Albuquerque, NM, seeks a Patient Access Advocate II to register patient accounts for government and commercial plans at the point of service. You will verify demographics, insurance eligibility, authorizations and collect balances to ensure clean billing.

The role requires Medicare CMS understanding, strong customer service, and EPIC ADT proficiency. Responsibilities include data entry, documentation, and collaboration to minimize delays in patient care.

Qualifications

• High school diploma or GED required.
• 1 year of work experience in Patient Access and/or billing with strong customer service background.
• CHAA, CHAM or other industry equivalent certification preferred.
• Strong understanding of insurance and financial processing of accounts.
• Proficient in EPIC ADT system and Microsoft Office products.
• Pass annual competency exams and training requirements.

Responsibilities

• Register patient accounts on date of service for government and commercial plans.
• Verify demographics, insurance eligibility and authorizations as needed.
• Collect point-of-service liabilities and document benefit analysis.
• Ensure accounts are financially cleared at time of service to minimize delays.
• Maintain timely and accurate documentation in the system of record.
• Provide excellent patient service and navigation assistance at registration.

Skills

Customer service

Attention to detail

Communication skills

Problem solving

Teamwork

Education

High school diploma or GED

CHAA certification preferred

Tools

EPIC ADT system

Microsoft Office

Job description

Presbyterian Healthcare Services in Albuquerque, NM, seeks a Patient Access Advocate II to register patient accounts for government and commercial plans at the point of service. You will verify demographics, insurance eligibility, authorizations and collect balances to ensure clean billing.

The role requires Medicare CMS understanding, strong customer service, and EPIC ADT proficiency. Responsibilities include data entry, documentation, and collaboration to minimize delays in patient care.