Patient Access Specialist I: Registration & Insurance Verifier

Presbyterian Healthcare Services; New York (NY); Sur place; USD 23 000 - 33 000; Temps partiel

Résumé du poste

Presbyterian Healthcare Services is seeking a Patient Access Advocate I at Presbyterian Hospital in Albuquerque to handle on-site patient registrations, verify insurance, collect demographics, and ensure accurate data for billing. You will provide high-quality customer service using CARES, AIDET, and EPE, resolve issues at the point of service, and educate patients about insurance benefits and liabilities.

The position is part-time, 10-hour shifts, with opportunities to grow through EPIC

Qualifications

• High school diploma/GED.
• 6 months experience in healthcare setting or 1 year customer service background.
• Pass 2 week Patient Access Academy with a passing score of 85% or higher (within 6 mos of start).
• CHAA, CHAM or other industry equivalent certification preferred
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
• Requires basic understanding of registration and healthcare.
• Demonstrated strong keyboarding skills, ensuring efficient data entry and documentation.
• Knowledge in Microsoft Office Products.
• Pass EPIC proficiency test required with a 85% score at completion of the Epic Training class.
• Candidates must be at least 18 years of age at the time of hire

Responsabilités

• Customer Service and Caring Practices: Provide exceptional patient experience using CARES, AIDET and EPE tools.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Implement PROMISE and CARES behaviors in every encounter.
• Educates patients for whom they speak regarding insurance benefits and liabilities.
• Ensures accounts are financially cleared at time of service through account review.
• Performs the patient registration process and collects demographic and other financial information.
• Obtain missing insurance information and verify eligibility and benefits.
• Document actions taken in the system of record to drive audit trail.
• Maintain knowledge of CMS guidelines and payer requirements.
• Ensure MSPQ at time of service is completed.
• Meet daily productivity standards.
• Monitor Data Quality program to ensure errors are corrected at time of service.
• Maintain records and timely documentation.
• Other duties as assigned.

Connaissances

Customer service

Keyboarding

Attention to detail

Verbal communication

Formation

High school diploma/GED

6 months healthcare or 1 year customer service

Outils

Microsoft Office

Description du poste

Presbyterian Healthcare Services is seeking a Patient Access Advocate I at Presbyterian Hospital in Albuquerque to handle on-site patient registrations, verify insurance, collect demographics, and ensure accurate data for billing. You will provide high-quality customer service using CARES, AIDET, and EPE, resolve issues at the point of service, and educate patients about insurance benefits and liabilities.

The position is part-time, 10-hour shifts, with opportunities to grow through EPIC