Past-Due Recovery Specialist

Credit Acceptance; Michigan; Remote; USD 24,000 - 29,000; Full time

Benefits offered by this job

401(K) match

Tuition reimbursement

Comprehensive health/dental/vision

Job summary

Credit Acceptance is seeking an Account Solutions Representative to help customers stay on the road to a better financial future. You will manage calls, propose solutions to bring accounts current, and assist with payment processing while maintaining a respectful, compliant approach.

You will work with a team in a high-volume call center environment, leveraging your negotiation and problem-solving skills to support customers and protect lender relationships.

Qualifications

• High School Diploma or GED required.
• High speed internet with 15 Mbps minimum.
• Preferred: call center and/or collections experience.

Responsibilities

• Handle incoming and outbound calls with customers behind on car payments.
• Work to bring accounts current and, when possible, stop repossessions.
• Update contact information and document customer interactions clearly.
• Provide timely support for customer payment requests and account changes.

Skills

Customer service

Negotiation

Communication

Problem solving

Phone etiquette

Multitasking

Team player

Self-motivated

Detail oriented

Feedback-oriented

Education

High School Diploma or GED

Tools

Outlook

Teams

Job description

Credit Acceptance is seeking an Account Solutions Representative to help customers stay on the road to a better financial future. You will manage calls, propose solutions to bring accounts current, and assist with payment processing while maintaining a respectful, compliant approach.

You will work with a team in a high-volume call center environment, leveraging your negotiation and problem-solving skills to support customers and protect lender relationships.