Passport Acceptance Agent - AI Trainer

micro1; United States; Remote; USD 30,000 - 39,000; Full time

Job summary

micro1 is seeking Passport Acceptance Agents for a remote, short-term contract to support AI system evaluation on passport topics. You will leverage front-counter experience to validate whether questions and answers emulate real applicants, with a focus on accuracy and usefulness.

Ideal candidates have active or recent passport acceptance duties and 1+ years of public-facing experience, with strong writing skills and the ability to work 20–30 hours weekly.

Qualifications

• Current or recent passport acceptance agent designation.
• 1+ years helping the public with passport applications.
• Working knowledge of forms, fees, ID and citizenship documents, and rules for minors.
• US-based.
• Able to start quickly and commit 20-30 hours/week.
• Clear, precise writing.

Responsibilities

• Review sample passport questions and flag items not resembling real applicant needs.
• Write rubrics that define correct, complete answers for applications, renewals, and replacements.
• Cover identity and citizenship documents, photo requirements, and minors in rubrics.
• Evaluate AI-generated answers against rubrics, flag errors or omissions.
• Share clear written feedback with the project team, asynchronously.

Skills

Passport knowledge

Public assistance experience

Forms & fees knowledge

Clear writing

Start quickly / availability 20-30h

Diversity of applicants

Job description

Role Title: Passport Acceptance Agent

Role Type: Contractor

Location: Remote

Time Commitment: 20-30 hours/week, short-term project

micro1 is looking for Passport Acceptance Agents to help evaluate and improve AI systems on passport topics. You’ll use your front-counter experience to check that questions sound like real applicants and that answers are correct and useful. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Scope of Work

1. Review sample passport questions and flag any that don’t sound like what real applicants ask.
2. Write rubrics that define a correct, complete answer on new applications, renewals, and replacements, including forms, fees, and processing options.
3. Cover identity and citizenship documents, photo requirements, and applications for minors in your rubrics.
4. Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
5. Share clear written feedback with the project team, working asynchronously.

Required Qualifications

1. Current or recent passport acceptance agent designation (post office, county clerk, library, or similar)
2. 1+ years helping the public with passport applications
3. Working knowledge of forms, fees, ID and citizenship documents, and rules for minors
4. US-based
5. Able to start quickly and commit 20-30 hours/week
6. Clear, precise writing

Nice to Have

1. Experience with lost, stolen, or damaged passports and name changes
2. Experience creating guides, checklists, or training materials
3. Experience helping a diverse range of applicants, including rural and non-English-speaking customers