Passport Acceptance Agent

Remolity, Inc.; United States; Remote; USD 25,000 - 33,000; Part time

Job summary

Remolity, Inc. is seeking Passport Acceptance Agents in the United States to help evaluate and improve AI systems on passport topics.

You’ll use your front-counter experience to assess whether questions resemble real applicants and whether answers are correct and useful. Responsibilities include writing rubrics for new applications, renewals, and replacements, and covering identity documents, photo requirements, and minor applications in your rubrics.

Qualifications

• Front-counter experience handling public interactions.
• Strong attention to detail in reviewing forms and documents.
• Clear, precise writing for rubrics and feedback.

Responsibilities

• Review passport-related questions to ensure they resemble real applicants.
• Write rubrics covering applications, renewals, replacements, forms, fees, and options.
• Cover identity docs, photo requirements, and minor applications in rubrics.
• Evaluate AI-generated answers against rubrics and flag gaps or outdated guidance.
• Share clear asynchronous feedback with the project team.

Skills

Front-counter experience

Attention to detail

Clear writing

Job description

micro1 is looking for Passport Acceptance Agents to help evaluate and improve AI systems on passport topics. You’ll use your front-counter experience to check that questions sound like real applicants and that answers are correct and useful. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Responsibilities

• Review sample passport questions and flag any that don‘t sound like what real applicants ask.
• Write rubrics that define a correct, complete answer on new applications, renewals, and replacements, including forms, fees, and processing options.
• Cover identity and citizenship documents, photo requirements, and applications for minors in your rubrics.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
• Share clear written feedback with the project team, working asynchronously.

Requirements

• Current or recent passport acceptance agent designation (post office, county clerk, library, or similar)
• 1+ years helping the public with passport applications
• Working knowledge of forms, fees, ID and citizenship documents, and rules for minors
• US-based
• Able to start quickly and commit 20-30 hours/week
• Clear, precise writing

Preferred Qualifications

• Experience with lost, stolen, or damaged passports and name changes
• Experience creating guides, checklists, or training materials
• Experience helping a diverse range of applicants, including rural and non-English-speaking customers