Passport Acceptance Agent – Remote

RemoteJobsOne; Jacksonville (FL); Remote; USD 69,000 - 207,000; Full time

Job summary

RemoteJobsOne is seeking Passport Acceptance Agents to help evaluate and improve AI systems on passport topics. You’ll use your front-counter experience to check that questions sound like real applicants and that answers are correct and useful.

This short-term, fully remote project requires accuracy and 20–30 hours per week. No AI experience is needed; your domain knowledge matters as you draft rubrics, review responses, and provide clear feedback.

Qualifications

• Front-counter experience relevant to passport-related interactions.
• Excellent written communication and ability to translate complex rules into plain language.
• US-based status and ability to start quickly with 20–30 hours per week.

Responsibilities

• Review sample passport questions and flag items that do not sound like real applicants.
• Write rubrics detailing correct answers for new applications, renewals, and replacements.
• Cover identity and citizenship docs, photo requirements, and minors in rubrics.
• Evaluate AI-generated answers against rubrics and flag errors or outdated guidance.
• Provide clear written feedback to the project team.

Skills

Front-counter experience

Clear writing

US-based

Job description

This is a fully remote position, open to candidates based in United States.

Pay: $50–$150/hr

Role Title: Passport Acceptance Agent

Role Type: Contractor

Location: Remote

Time Commitment: 20-30 hours/week, short-term project

the company is looking for Passport Acceptance Agents to help evaluate and improve AI systems on passport topics. You’ll use your front-counter experience to check that questions sound like real applicants and that answers are correct and useful. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Scope of Work

• Review sample passport questions and flag any that don’t sound like what real applicants ask.
• Write rubrics that define a correct, complete answer on new applications, renewals, and replacements, including forms, fees, and processing options.
• Cover identity and citizenship documents, photo requirements, and applications for minors in your rubrics.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
• Share clear written feedback with the project team, working asynchronously.

Required Qualifications

• Current or recent passport acceptance agent designation (post office, county clerk, library, or similar)
• 1+ years helping the public with passport applications
• Working knowledge of forms, fees, ID and citizenship documents, and rules for minors
• US-based
• Able to start quickly and commit 20-30 hours/week
• Clear, precise writing

Nice to Have

• Experience with lost, stolen, or damaged passports and name changes
• Experience creating guides, checklists, or training materials
• Experience helping a diverse range of applicants, including rural and non-English-speaking customers