Passport Acceptance Agent - Remote

YO AI Labs; New York (NY); Remote; USD 34,000 - 48,000; Part time

Job summary

YO AI Labs is seeking a Passport Acceptance Agent to work remotely in the United States on a short-term project. The role requires 20–30 hours per week with contractor status and focuses on evaluating AI-generated passport guidance for accuracy and usefulness.

Applicants should hold an active Passport Acceptance Agent designation and have at least one year of public-facing experience. Strong writing skills and meticulous attention to detail are essential for providing constructive feedback to

Qualifications

• Current or recent Passport Acceptance Agent designation.
• At least 1 year of experience assisting the public with passport applications.
• Working knowledge of passport forms, fees, identification and citizenship documents, and requirements for minors.
• Based in the United States.
• Ability to start quickly and commit 20–30 hours per week.
• Strong written communication skills and attention to detail.

Responsibilities

• Review sample passport questions for realism and relevance.
• Develop rubrics covering new applications, renewals, replacements, forms, fees, and processing options.
• Create evaluation criteria for identity and citizenship documents, photo requirements, and applications for minors.
• Evaluate AI-generated answers for errors, omissions, and outdated guidance.
• Provide clear, actionable written feedback to the project team asynchronously.

Skills

Passport knowledge

Public service experience

Attention to detail

Written communication

Job description

Role Title: Passport Acceptance Agent

Role Type: Contractor
Location: Remote, United States
Time Commitment: 20–30 hours per week, short-term project

We are seeking experienced Passport Acceptance Agents to evaluate and improve AI-generated passport guidance. You'll use your public-facing experience to ensure questions reflect real applicant needs and answers are accurate, complete, and helpful. No prior AI experience is required.

Key Responsibilities

• Review sample passport questions for realism and relevance.
• Develop rubrics covering new applications, renewals, replacements, forms, fees, and processing options.
• Create evaluation criteria for identity and citizenship documents, photo requirements, and applications for minors.
• Evaluate AI-generated answers for errors, omissions, and outdated guidance.
• Provide clear, actionable written feedback to the project team asynchronously.

Required Qualifications

• Current or recent Passport Acceptance Agent designation through a post office, county clerk, library, or similar organization.
• At least 1 year of experience assisting the public with passport applications.
• Working knowledge of passport forms, fees, identification and citizenship documents, and requirements for minors.
• Based in the United States.
• Ability to start quickly and commit 20–30 hours per week.
• Strong written communication skills and attention to detail.

Preferred Qualifications

• Experience handling lost, stolen, or damaged passports and name changes.
• Experience creating guides, checklists, or training materials.