Passenger Service Supervisor - Lead & Elevate Customer Experience

Swissport; Seattle (WA); On-site; USD 40,000 - 49,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport in Seattle is seeking a Passenger Service Supervisor to lead a dynamic team and deliver exceptional customer experiences in a fast-paced aviation setting. The role is full-time with an hourly rate of $25 and a comprehensive benefits package including health, dental, vision, 401(k) and paid time off.

Strong leadership and service skills are essential to succeed. Applicants must meet regulatory and airport procedures and be able to train staff and manage performance while maintaining a

Qualifications

• High School diploma or GED equivalent.
• Passionate about customer service and must have relevant work experience.
• Leadership and people management skills.
• A proven ability to problem solving and decision making experience.
• Planning and organizing skills.
• Excellent communication skills (written and verbal) in country specific language.
• Commitment to continuous improvement.
• Computer literate (Office Word, Excel, PowerPoint).
• A good understanding of all regulatory and recommended procedures that relate to the airport environment.

Responsibilities

• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage
• Lead by example in order to ensure we deliver consistently great customer experiences at every touchpoint
• Ensure available resources are used to the optimum level (monitor and control overtime payments)
• Support and identify training needs and where required train, coach and mentor the team
• Create and maintain a progressive, open feedback culture by managing the performance of employees
• Resolve all customer service challenges in a timely manner and assist in negotiations with new customers
• Strict implementation of Passenger Service budget
• Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
• Ensure all safety and security processes and procedures are complied with at all times
• Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
• Any other duties that may be required

Skills

Customer service

Leadership

Problem solving

Planning

Communication

Computer literacy

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Swissport in Seattle is seeking a Passenger Service Supervisor to lead a dynamic team and deliver exceptional customer experiences in a fast-paced aviation setting. The role is full-time with an hourly rate of $25 and a comprehensive benefits package including health, dental, vision, 401(k) and paid time off.

Strong leadership and service skills are essential to succeed. Applicants must meet regulatory and airport procedures and be able to train staff and manage performance while maintaining a