Passenger Services Supervisor — Airport Operations Lead

Swissport; Virginia (MN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International AG in the United States is seeking a Passenger Service Supervisor to lead a team and ensure outstanding customer experiences in line with Swissport procedures and values.

You will manage staff performance, safety, and budget adherence while delivering consistent service at the airport. The role requires bilingual English/Spanish, strong leadership, and excellent communication; prior airport operations experience is preferred. Full-time with competitive benefits.

Qualifications

• Proven leadership and staff development abilities.
• Strong customer service orientation with a focus on quality experiences.
• Excellent verbal and written communication skills.

Responsibilities

• Lead and motivate staff to deliver great customer experiences.
• Ensure compliance with SOPs, safety and regulatory standards.
• Monitor resources and manage overtime to optimize operations.
• Identify training needs and coach the team.
• Handle customer service challenges and negotiations with customers.
• Manage budget and ensure cost-effective service delivery.
• Maintain a proactive feedback culture and performance management.
• Support change within operations and identify new business opportunities.

Skills

Leadership

Customer service

Communication skills

Bilingual English/Spanish

Problem solving

Planning and organizing

Computer literacy

Education

High School diploma or GED

Job description

Swissport International AG in the United States is seeking a Passenger Service Supervisor to lead a team and ensure outstanding customer experiences in line with Swissport procedures and values.

You will manage staff performance, safety, and budget adherence while delivering consistent service at the airport. The role requires bilingual English/Spanish, strong leadership, and excellent communication; prior airport operations experience is preferred. Full-time with competitive benefits.