Passenger Experience Lead – Ground & Customer Care

Swissport International

Hempfield Township (Westmoreland County)

Vor Ort

USD 41.000 - 55.000

Vollzeit

Vor 4 Tagen

Sei unter den ersten Bewerbenden

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Benefits dieser Stelle

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Zusammenfassung

Swissport International, a global aviation services leader, seeks a Passenger Service Supervisor to lead and inspire staff and ensure outstanding customer experiences in line with our procedures and values. The role combines people leadership, safety adherence, and budget awareness, with opportunities across multiple shifts at airports in the United States.

Strong communication and problem-solving skills are essential.

Qualifikationen

High School diploma or GED equivalent.
Passionate about customer service and relevant work experience.
Leadership and people management skills.
Problem solving and decision‑making ability.
Planning and organizing skills.

Aufgaben

Lead staff to deliver great customer experiences in line with Swissport procedures.
Ensure quality, health, safety, and environmental standards are met.
Monitor resources and control overtime payments where applicable.
Train, coach and mentor team members as needed.
Maintain a progressive feedback culture and manage performance.
Resolve customer service challenges and negotiate with new customers.

Kenntnisse

Leadership

Customer service

Problem solving

Planning

Communication

Microsoft Office

Ausbildung

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Jobbeschreibung