Passenger Service Supervisor: Lead Team, Elevate Experience

Swissport; Burlingame (CA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport is a global aviation leader providing Ground Handling, Cargo Handling, and Passenger Services to millions of travelers. The Passenger Service Supervisor role drives superior customer experiences, teams, and operations at the assigned station.

The position emphasizes leadership, safety, and efficiency, with a pay rate of $27.00–$30.00 per hour and full-time benefits including health, retirement, and time off. Join to help deliver world-class service in a dynamic aviation environment.

Qualifications

• High School diploma or GED equivalent.
• Strong passion for customer service and relevant work experience.
• Leadership and people management skills.
• Proven problem solving and decision making abilities.
• Strong planning and organizing skills.
• Excellent written and verbal communication in country-specific language.
• Commitment to continuous improvement.
• Computer literacy (Office Word, Excel, PowerPoint).
• Understanding of airport regulatory procedures.

Responsibilities

• Lead and motivate staff to deliver excellent customer experiences.
• Ensure safety, health, and environmental standards are followed at the station.
• Manage resources and monitor overtime payments for efficiency.
• Identify training needs and coach team members.
• Maintain a proactive feedback culture and assess staff performance.
• Resolve customer service issues and negotiate with new customers.
• Oversee budgeting for Passenger Service operations and ensure SOP compliance.
• Adhere to safety and security procedures and regulatory standards.
• Support change and seek new business opportunities within the operation.

Skills

Leadership

People management

Communication

Planning & organizing

Problem solving

Decision making

Continuous improvement

Regulatory awareness

Customer service

Education

High School diploma

Tools

Office Word

Excel

PowerPoint

Job description

Swissport is a global aviation leader providing Ground Handling, Cargo Handling, and Passenger Services to millions of travelers. The Passenger Service Supervisor role drives superior customer experiences, teams, and operations at the assigned station.

The position emphasizes leadership, safety, and efficiency, with a pay rate of $27.00–$30.00 per hour and full-time benefits including health, retirement, and time off. Join to help deliver world-class service in a dynamic aviation environment.