Airport Passenger Experience Lead

Swissport International AG; Orlando (FL); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International AG seeks a Passenger Service Supervisor to lead, motivate, and inspire staff in delivering great customer experiences. The role includes responsibility for Quality, Health, Safety, and Environmental activities and ensuring compliance with policies and regulatory standards.

The candidate should have a high school diploma, experience in customer service, and strong leadership skills. The position offers a pay rate of $21.00/hr and benefits including health insurance and 401(k).

Qualifications

• Passionate about customer service and must have relevant work experience.
• A proven ability to problem-solving and decision-making experience.
• Commitment to continuous improvement.

Responsibilities

• Ensure delivery of great customer experiences in line with procedures.
• Support and identify training needs and where required train, coach and mentor the team.
• Manage and contribute towards change within the operational environment.

Skills

Customer service orientation

Leadership skills

Problem-solving ability

Communication skills

Planning and organizing skills

Education

High School diploma or GED equivalent

Tools

Office Word

Excel

PowerPoint

Job description

Swissport International AG seeks a Passenger Service Supervisor to lead, motivate, and inspire staff in delivering great customer experiences. The role includes responsibility for Quality, Health, Safety, and Environmental activities and ensuring compliance with policies and regulatory standards.

The candidate should have a high school diploma, experience in customer service, and strong leadership skills. The position offers a pay rate of $21.00/hr and benefits including health insurance and 401(k).