Aviation Passenger Service Supervisor | Lead & Safety

Swissport International; Seattle (WA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International is seeking a Passenger Service Supervisor to lead a station team and deliver outstanding customer experiences in a fast-paced aviation setting. You will manage resources, coach staff, and ensure adherence to SOPs and safety procedures while supporting commercial goals.

The role requires strong communication, planning, and problem-solving skills, with a focus on continuous improvement and regulatory compliance.

Qualifications

• Experience delivering great customer service in a fast-paced environment.
• Proven leadership and people-management abilities.
• Strong problem-solving and decision-making skills.

Responsibilities

• Lead and motivate staff to ensure excellent customer experiences.
• Ensure resources are used efficiently and overtime is controlled.
• Coach, train, and develop team members with effective feedback.
• Address customer issues promptly and negotiate with new customers when needed.
• Enforce safety, quality, and regulatory standards in daily operations.
• Identify opportunities for process improvements and cost control.

Skills

Leadership

Customer service

Problem solving

Planning & organizing

Communication

Continuous improvement

MS Office

Airport procedures

Education

High School diploma or GED

Tools

MS Office Suite

Job description

Swissport International is seeking a Passenger Service Supervisor to lead a station team and deliver outstanding customer experiences in a fast-paced aviation setting. You will manage resources, coach staff, and ensure adherence to SOPs and safety procedures while supporting commercial goals.

The role requires strong communication, planning, and problem-solving skills, with a focus on continuous improvement and regulatory compliance.