Passenger Services Lead: Elevate Customer Experience & Safety

Swissport; Chicago (IL); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport in Chicago, IL is seeking a Passenger Service Supervisor to lead a frontline team delivering outstanding customer experiences at the airport. You will motivate staff, ensure safety and regulatory compliance, and partner with operations to optimize resources.

This full-time role offers health benefits, 401(k) with match, paid time off, and holiday pay, with a pay rate of $25 per hour.

Qualifications

• High School diploma or GED required.
• Experience in customer service and leadership roles.
• Strong communication and problem-solving abilities.

Responsibilities

• Lead and motivate staff to deliver exceptional customer experiences.
• Monitor resources and control overtime payments.
• Identify training needs and coach team members.
• Manage performance through feedback and reviews.
• Resolve customer service issues and negotiate with clients.
• Ensure compliance with SOPs and safety policies.
• Contribute to budgeting and cost control activities.
• Support change and identify new business opportunities.

Skills

Leadership

Customer service

Problem solving

Planning and organizing

Communication

Office literacy

Regulatory awareness

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Swissport in Chicago, IL is seeking a Passenger Service Supervisor to lead a frontline team delivering outstanding customer experiences at the airport. You will motivate staff, ensure safety and regulatory compliance, and partner with operations to optimize resources.

This full-time role offers health benefits, 401(k) with match, paid time off, and holiday pay, with a pay rate of $25 per hour.