Aviation Passenger Services Supervisor — Lead & Elevate Experience

Swissport International AG; Virginia, Northern (IL, KY); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

401(k)

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International AG in the United States is seeking a Passenger Service Supervisor to lead teams and deliver exceptional customer experiences in fast-paced airport operations.

The role focuses on safety, efficiency, and budget adherence, with a pay rate of $23.00–$25.00 per hour. Strong leadership, bilingual English/Spanish, and excellent communication are essential. Full-time benefits include health insurance, 401(k) with company match, paid time off, and holidays.

Qualifications

• High School diploma or GED equivalent.
• Passionate about customer service and relevant work experience.
• Leadership and people management skills.
• Problem solving and decision making experience.
• Planning and organizing skills.
• Excellent communication skills (written and verbal) in country specific language.
• Bilingual English/Spanish Required.
• Computer literate (Office Word, Excel, PowerPoint).
• A good understanding of all regulatory and recommended procedures that relate to the airport environment.

Responsibilities

• Oversee Quality, Health, Safety and Environmental activities at the station.
• Lead by example to deliver consistently great customer experiences.
• Monitor overtime and optimize resource use.
• Support and identify training needs and coach/mentor the team.
• Manage performance and open feedback culture.
• Resolve customer service challenges and negotiations with new customers.
• Ensure budget adherence and regulatory compliance.
• Identify new business opportunities and adapt to changes in the operational environment.

Skills

Customer service

Leadership

Problem solving

Communication

Planning

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Swissport International AG in the United States is seeking a Passenger Service Supervisor to lead teams and deliver exceptional customer experiences in fast-paced airport operations.

The role focuses on safety, efficiency, and budget adherence, with a pay rate of $23.00–$25.00 per hour. Strong leadership, bilingual English/Spanish, and excellent communication are essential. Full-time benefits include health insurance, 401(k) with company match, paid time off, and holidays.