Passenger Service Supervisor: Lead & Elevate Airport Experience

Swissport; New York (NY); Vor Ort; USD 26.000 - 37.000; Vollzeit

Benefits dieser Stelle

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Zusammenfassung

Swissport in New York is seeking a Passenger Service Supervisor who will lead staff to deliver outstanding customer experiences in line with Swissport procedures and brand values. You will motivate, engage, and coach the team at the station to ensure service excellence.

The role requires strong leadership, communication, and hands-on coaching. Daily duties include budget adherence, safety compliance, and collaboration with operations to drive quality and efficiency in a fast-paced aviation

Qualifikationen

• High school diploma or GED equivalent.
• Passionate about customer service with relevant work experience.
• Strong leadership and people management skills.
• Proficient problem-solving and decision-making.
• Excellent written and verbal communication.

Aufgaben

• Lead and motivate staff to deliver great customer experiences.
• Monitor overtime and optimize resource usage.
• Train, coach and mentor the team.
• Manage performance with open feedback culture.
• Resolve customer service challenges and negotiate with customers.
• Ensure budget compliance and regulatory adherence.
• Support change and identify new business opportunities.
• Maintain safety and security processes at all times.

Kenntnisse

Leadership

Customer service

Team management

Problem solving

Planning

Communication

Continuous improvement

Airport procedures

Ausbildung

High school diploma or GED

Tools

MS Office

Jobbeschreibung

Swissport in New York is seeking a Passenger Service Supervisor who will lead staff to deliver outstanding customer experiences in line with Swissport procedures and brand values. You will motivate, engage, and coach the team at the station to ensure service excellence.

The role requires strong leadership, communication, and hands-on coaching. Daily duties include budget adherence, safety compliance, and collaboration with operations to drive quality and efficiency in a fast-paced aviation