Passenger Service Team Lead

Swissport; Nevada; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport is seeking a Passenger Service Supervisor to lead and motivate staff, ensuring delivery of outstanding customer experiences in line with our procedures and brand values. The role emphasizes safety, regulatory compliance, and efficient operations at the station.

The position offers full-time employment with benefits, including health, dental, vision, 401(k), paid time off, and a strong focus on continuous improvement and teamwork.

Qualifications

• High School diploma or GED equivalent.
• Leadership and people management experience.
• Strong problem solving and decision-making abilities.
• Excellent planning and organizational skills.
• Clear written and verbal communication.
• Commitment to continuous improvement.
• Proficient with Office suite (Word, Excel, PowerPoint).
• Knowledge of airport environment regulations and procedures.

Responsibilities

• Lead and motivate staff to deliver top-tier customer experiences.
• Model and enforce Swissport standards and brand values.
• Monitor resources to control overtime and optimize efficiency.
• Identify training needs and coach team members.
• Provide performance feedback and foster open communication.
• Resolve customer service issues and negotiate with new customers.
• Manage budget adherence for passenger services.

Skills

Leadership

People management

Problem solving

Decision making

Planning

Communication

Continuous improvement

MS Office

Regulatory knowledge

Customer service

Education

High School diploma or GED equivalent

Tools

MS Office

Job description

Swissport is seeking a Passenger Service Supervisor to lead and motivate staff, ensuring delivery of outstanding customer experiences in line with our procedures and brand values. The role emphasizes safety, regulatory compliance, and efficient operations at the station.

The position offers full-time employment with benefits, including health, dental, vision, 401(k), paid time off, and a strong focus on continuous improvement and teamwork.