Passenger Experience Supervisor - Frontline Leader

Swissport; Las Vegas (NV); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport in Las Vegas is hiring a Passenger Service Supervisor to lead a team delivering outstanding customer experiences in a fast-paced aviation environment. The role centers on safety, training, budget adherence, and regulatory compliance, while guiding staff and driving a culture of continuous improvement.

This full-time position offers health and dental insurance, a 401(k) with company match, paid time off, holidays, and other benefits.

Qualifications

• High School diploma or GED required.
• Strong leadership and customer service experience.
• Excellent communication and problem-solving skills.
• Ability to plan, organize and manage resources.

Responsibilities

• Lead and engage staff to deliver great customer experiences.
• Monitor overtime and ensure resources are used efficiently.
• Identify training needs and coach the team.
• Maintain a progressive, open feedback culture and manage performance.
• Resolve customer service challenges and negotiate with customers.
• Ensure safety, quality and regulatory SOP compliance.
• Contribute to budget adherence and identify new opportunities.
• Perform additional duties as required.

Skills

Leadership

People management

Communication

Problem solving

Planning and organizing

Customer service

Computer literacy

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Swissport in Las Vegas is hiring a Passenger Service Supervisor to lead a team delivering outstanding customer experiences in a fast-paced aviation environment. The role centers on safety, training, budget adherence, and regulatory compliance, while guiding staff and driving a culture of continuous improvement.

This full-time position offers health and dental insurance, a 401(k) with company match, paid time off, holidays, and other benefits.