Airport Passenger Services Lead — Customer Experience & Safety

Swissport; Sterling (VA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport in Sterling, VA is hiring a Passenger Service Supervisor to lead staff and ensure excellent customer experiences in a fast-paced aviation environment. You will manage resources, control overtime, coach the team, and uphold safety and regulatory standards while delivering operational excellence at the station.

The role requires a high school diploma, strong communication skills, leadership ability, and a commitment to continuous improvement.

Qualifications

• High School diploma or GED required.
• Experience in customer service and leadership preferred.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Lead by example to deliver consistently great customer experiences.
• Monitor overtime and optimize resource use.
• Identify training needs and coach team members.
• Provide performance feedback and maintain an open culture.
• Resolve customer service issues and negotiate with new customers.
• Ensure compliance with SOPs, safety and regulatory standards.
• Support change within operations and identify new business opportunities.

Skills

Customer service

Leadership

People management

Problem solving

Decision making

Planning

Communication

Regulatory knowledge

Computer literacy

Education

High School diploma

Tools

Microsoft Office

Job description

Swissport in Sterling, VA is hiring a Passenger Service Supervisor to lead staff and ensure excellent customer experiences in a fast-paced aviation environment. You will manage resources, control overtime, coach the team, and uphold safety and regulatory standards while delivering operational excellence at the station.

The role requires a high school diploma, strong communication skills, leadership ability, and a commitment to continuous improvement.