Passenger Service Agent: Elevate the Passenger Experience

Swissport; Las Vegas (NV); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport is seeking a Passenger Service Agent in Las Vegas to deliver essential passenger services, including reservations, ticketing, and baggage handling, at the airport. You’ll support check-in, boarding, and special passenger needs while complying with security and airline SOPs.

The role emphasizes customer service excellence and working in a fast-paced aviation environment, with full-time hours and benefits.

Qualifications

• High School diploma or GED equivalent.
• Passion for customer service and relevant work experience.
• Excellent communication skills in country-specific language; additional languages desirable.

Responsibilities

• Verify passenger documentation and issue boarding passes.
• Assist passengers through check-in, baggage processing, and special needs.
• Reschedule passengers during interruptions; provide VIP and unaccompanied minor support.

Skills

Customer service

Excellent communication

Detail-oriented

Independent worker

Multilingual (desirable)

Education

High School diploma or GED

Tools

Airline reservation software

Job description

Swissport is seeking a Passenger Service Agent in Las Vegas to deliver essential passenger services, including reservations, ticketing, and baggage handling, at the airport. You’ll support check-in, boarding, and special passenger needs while complying with security and airline SOPs.

The role emphasizes customer service excellence and working in a fast-paced aviation environment, with full-time hours and benefits.