Airport Passenger Services Lead

Swissport; Nevada; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport is hiring a Passenger Service Agent to provide essential passenger and customer services, including reservations, ticketing, baggage processing, and check-in. The role supports terminal operations and assists with VIP passengers and customers needing special assistance.

The position offers a pay rate of $22.00 per hour for full-time employment, plus a benefits package that includes health and wellness benefits, 401(k) with company match, paid vacation, sick time, and company holidays.

Qualifications

• High School diploma or GED required.
• Strong customer-service skills and relevant work experience preferred.
• Excellent written and spoken communication; multilingual abilities desirable.

Responsibilities

• Verify passenger documents and issue boarding passes.
• Assist passengers with check-in, baggage handling, and special needs.
• Guide passengers through security, immigration, and boarding processes.
• Handle reservations, ticketing, and rescheduling due to disruptions.
• Perform duties with accuracy and compliance to policies.

Skills

Customer service

Communication

Detail oriented

Work independently

Typing / reservation software

Education

High School diploma or GED

Tools

Airline reservation software

Job description

Swissport is hiring a Passenger Service Agent to provide essential passenger and customer services, including reservations, ticketing, baggage processing, and check-in. The role supports terminal operations and assists with VIP passengers and customers needing special assistance.

The position offers a pay rate of $22.00 per hour for full-time employment, plus a benefits package that includes health and wellness benefits, 401(k) with company match, paid vacation, sick time, and company holidays.