Flight-Ready Passenger Service Agent — Elevate the Travel Experience

Swissport International; Phoenix (AZ); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International is hiring a Passenger Service Agent in Phoenix to provide passenger/customer services such as reservations, ticketing, and check-in. You’ll handle baggage, assist with special needs, and coordinate with security and gate operations to ensure smooth traveler experiences.

The role offers a starting pay of $18/hour, with full-time health and retirement benefits, paid time off, and company-paid holidays.

Qualifications

• High School diploma or GED required.
• Fluent in English; Spanish fluency is a plus.
• Strong customer service mindset and communication skills.

Responsibilities

• Inspect passenger docs and issue boarding passes.
• Reschedule passengers after flight interruptions or cancellations.
• Handle baggage processing and fee calculations.
• Assist passengers with check-in and special needs (UM, VIP, wheelchair).
• Guide passengers through Customs, Immigration, and Quarantine as required.
• Make public address announcements as needed.
• Support Ramp Service to arrange wheelchairs, strollers, and gate bags.
• Follow security requirements and Swissport SOPs.
• Operate jet way and reservation/ticketing software.
• Produce work-related documentation.
• Other duties as assigned.

Skills

Customer service

Communication

Fluent in Spanish

English fluency

Attention to detail

Self-motivation

Typing

Education

High School Diploma or GED

Tools

Airline reservation software

Job description

Swissport International is hiring a Passenger Service Agent in Phoenix to provide passenger/customer services such as reservations, ticketing, and check-in. You’ll handle baggage, assist with special needs, and coordinate with security and gate operations to ensure smooth traveler experiences.

The role offers a starting pay of $18/hour, with full-time health and retirement benefits, paid time off, and company-paid holidays.