Airport Passenger Services Lead - Customer Experience

Swissport; Nevada; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport is seeking a Passenger Service Supervisor in Nevada to lead staff, deliver exceptional customer service and ensure compliance with SOPs and safety standards. The role emphasizes coaching, performance management, and operational oversight at the station.

The position offers full-time hours with comprehensive benefits including health, dental, life insurance, paid time off, and a company 401(k) plan. Prior leadership experience in airport or service environments is preferred.

Qualifications

• High School diploma or GED required.

Responsibilities

• Ensure Health, Safety & Environmental standards at the station.
• Lead by example to deliver consistently great customer experiences.
• Monitor overtime and optimize resource use.
• Identify training needs and coach the team.
• Manage performance and provide feedback to staff.
• Resolve customer service challenges and negotiate with customers.

Skills

Leadership

People management

Problem solving

Planning & organizing

Communication skills

Continuous improvement

Computer literacy

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Swissport is seeking a Passenger Service Supervisor in Nevada to lead staff, deliver exceptional customer service and ensure compliance with SOPs and safety standards. The role emphasizes coaching, performance management, and operational oversight at the station.

The position offers full-time hours with comprehensive benefits including health, dental, life insurance, paid time off, and a company 401(k) plan. Prior leadership experience in airport or service environments is preferred.