Aviation Passenger Service Team Lead

Swissport International; Henderson (NV); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International in Henderson, NV is seeking a Passenger Service Supervisor to lead front-line staff, ensuring outstanding customer experiences in line with Swissport procedures and brand values.

The role focuses on safety, budget discipline, staff development, and operational efficiency while maintaining compliance with SOPs and regulatory standards. The position offers health and wellness benefits, a 401(k) with company match, paid vacation time, sick time, and company paid holidays.

Qualifications

• High School diploma or GED is required.
• Demonstrated leadership and people-management experience.
• Strong problem-solving and decision-making abilities.
• Excellent planning, organizing and communication skills.

Responsibilities

• Lead and motivate staff to deliver great customer experiences.
• Ensure safety, health, and environmental practices at the station.
• Monitor overtime and manage resources efficiently.
• Identify training needs and coach the team.
• Manage performance and provide constructive feedback.
• Resolve customer service issues and negotiate with customers.
• Ensure adherence to SOPs and regulatory standards.
• Support change management and identify new business opportunities.

Skills

Leadership

People management

Communication

Problem solving

Planning & organizing

Regulatory knowledge

Customer service excellence

Computer literacy

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Swissport International in Henderson, NV is seeking a Passenger Service Supervisor to lead front-line staff, ensuring outstanding customer experiences in line with Swissport procedures and brand values.

The role focuses on safety, budget discipline, staff development, and operational efficiency while maintaining compliance with SOPs and regulatory standards. The position offers health and wellness benefits, a 401(k) with company match, paid vacation time, sick time, and company paid holidays.