Passenger Experience Team Lead

Swissport International AG; Henderson (NV); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International AG is seeking a Passenger Service Supervisor in Henderson, NV to lead a team in delivering exceptional customer experiences in line with company procedures and brand values.

The role requires strong leadership, bilingual English-Spanish communication, and a passion for service. Benefits include health and 401(k) offerings, paid time off and holidays for full-time staff.

Qualifications

• High School diploma or GED equivalent.
• Passionate about customer service and relevant work experience.
• Leadership and people management skills.

Responsibilities

• Lead by example to deliver consistently great customer experiences at every touchpoint.
• Monitor and control overtime payments, ensuring resources are used efficiently.
• Train, coach and mentor team members as needed.

Skills

Leadership

People management

Communication skills

Problem solving

Planning & organizing

Bilingual English-Spanish

Computer literacy

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Swissport International AG is seeking a Passenger Service Supervisor in Henderson, NV to lead a team in delivering exceptional customer experiences in line with company procedures and brand values.

The role requires strong leadership, bilingual English-Spanish communication, and a passion for service. Benefits include health and 401(k) offerings, paid time off and holidays for full-time staff.