Airport Passenger Service Supervisor Lead & Customer Care

Swissport; Phoenix (AZ); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport is seeking a Passenger Service Supervisor to lead and motivate staff to deliver outstanding customer experiences in line with Swissport procedures and brand values. The role involves supervising daily passenger service operations, ensuring resources, training, budgeting, safety, and regulatory compliance, while maintaining a high standard of guest satisfaction.

The position offers comprehensive benefits and growth opportunities within a global aviation services leader.

Qualifications

• High School diploma or GED equivalent.
• Passionate about customer service and must have relevant work experience.
• Leadership and people management skills.
• Proven ability to problem solving and decision-making experience.
• Planning and organizing skills.
• Excellent communication skills (written and verbal) in country specific language.
• Commitment to continuous improvement.
• Computer literate (Office Word, Excel, PowerPoint).
• Good understanding of regulatory procedures related to airport environment.

Responsibilities

• Lead by example to deliver consistently great customer experiences at every touchpoint.
• Ensure resources are used optimally (monitor and control overtime).
• Support and identify training needs and train, coach and mentor the team where required.
• Create and maintain an open feedback culture by managing staff performance.
• Resolve customer service issues promptly and assist in negotiating with new customers.
• Strict implementation of Passenger Service budget.
• Ensure compliance with SOPs and regulatory standards to deliver the desired service.
• Ensure safety and security processes are followed at all times.
• Manage and contribute to change within the operation and identify new business opportunities.
• Perform any other duties as required.

Skills

Customer service

Leadership

Planning

Communication

Problem solving

Computer skills

Regulatory knowledge

Education

High School Diploma or GED

Job description

Swissport is seeking a Passenger Service Supervisor to lead and motivate staff to deliver outstanding customer experiences in line with Swissport procedures and brand values. The role involves supervising daily passenger service operations, ensuring resources, training, budgeting, safety, and regulatory compliance, while maintaining a high standard of guest satisfaction.

The position offers comprehensive benefits and growth opportunities within a global aviation services leader.