Airport Passenger Services Supervisor — Lead CX

Swissport; Orlando (FL); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport in Orlando is seeking a dedicated Passenger Service Supervisor to lead and inspire a team, ensuring exceptional customer experiences. This full-time role calls for strong leadership skills, a passion for customer service, and a commitment to a safe, compliant working environment.

As a key player in our operations, you will manage quality and safety processes and develop your team through training and feedback. Enjoy benefits including health insurance and 401(k) after joining.

Qualifications

• Must have relevant work experience in customer service.
• Ability to train, coach, and mentor team members.
• Strong organizational and planning skills required.

Responsibilities

• Lead and motivate staff to ensure great customer experiences.
• Manage quality, health, safety, and environmental activities.
• Oversee and monitor overtime payments and resource utilization.

Skills

Customer service focus

Leadership skills

Problem-solving abilities

Planning and organizing skills

Excellent communication

Education

High School diploma or GED

Tools

Office Word

Excel

PowerPoint

Job description

Swissport in Orlando is seeking a dedicated Passenger Service Supervisor to lead and inspire a team, ensuring exceptional customer experiences. This full-time role calls for strong leadership skills, a passion for customer service, and a commitment to a safe, compliant working environment.

As a key player in our operations, you will manage quality and safety processes and develop your team through training and feedback. Enjoy benefits including health insurance and 401(k) after joining.