Full-Time Airport Passenger Service Supervisor

Swissport; Morrisville (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport in Morrisville, NC is seeking a Passenger Service Supervisor to lead staff and ensure outstanding customer experiences in line with Swissport procedures and brand values.

The role offers $26/hour, full-time hours, and a benefits package including health and dental insurance, 401(k) with company match, paid time off, and retirement plan. Strong leadership and bilingual (Spanish) preferred, with a focus on safety and regulatory compliance.

Qualifications

• Frontline leadership and staff motivation in a fast-paced aviation environment.
• Commitment to safety, quality, and regulatory compliance across operations.
• Strong communication and problem-solving skills for customer service excellence.

Responsibilities

• Lead, motivate and supervise staff to deliver top customer experiences.
• Ensure HSE compliance and adherence to SOPs and budgets.
• Monitor resources and overtime; manage performance feedback and coaching.
• Support training needs and mentor team members for growth.
• Resolve customer service issues and negotiate with new customers when needed.
• Maintain operational awareness and drive continuous improvement in service delivery.

Skills

Customer service

Leadership

Communication

Problem solving

Planning and organizing

Office software

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Swissport in Morrisville, NC is seeking a Passenger Service Supervisor to lead staff and ensure outstanding customer experiences in line with Swissport procedures and brand values.

The role offers $26/hour, full-time hours, and a benefits package including health and dental insurance, 401(k) with company match, paid time off, and retirement plan. Strong leadership and bilingual (Spanish) preferred, with a focus on safety and regulatory compliance.