Airport Passenger Service Supervisor: Lead & Inspire Team

Swissport International AG; Phoenix (AZ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International AG is seeking a Passenger Service Supervisor in Phoenix, AZ to lead a team delivering exceptional customer experiences in line with company procedures and brand values.

The role requires strong leadership, communication, and problem-solving skills, with a focus on safety, regulatory compliance, and budget management. We offer full-time employment with comprehensive health benefits and a 401(k) plan.

Qualifications

• High School diploma or GED equivalent.
• Experience in customer service leadership preferred.
• Ability to lead and motivate staff.
• Strong communication and problem-solving skills.
• Proficient in basic computer applications.

Responsibilities

• Lead by example to deliver great customer experiences at every touchpoint.
• Monitor resources and control overtime payments.
• Train, coach and mentor the team.
• Provide open feedback culture by managing performance.
• Resolve customer service challenges and negotiate with new customers.
• Oversee the Passenger Service budget.
• Ensure SOPs and policies meet regulatory standards.
• Maintain safety and security processes.
• Identify new business opportunities.
• Perform other duties as required.

Skills

Leadership

Customer service

Problem solving

Planning

Communication

Computer literacy

Education

High School diploma or GED

Tools

Microsoft Office Suite

Excel

Job description

Swissport International AG is seeking a Passenger Service Supervisor in Phoenix, AZ to lead a team delivering exceptional customer experiences in line with company procedures and brand values.

The role requires strong leadership, communication, and problem-solving skills, with a focus on safety, regulatory compliance, and budget management. We offer full-time employment with comprehensive health benefits and a 401(k) plan.