Passenger Experience Lead — Service & Safety

Swissport; Las Vegas (NV); Vor Ort; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Zusammenfassung

Swissport in Las Vegas is seeking a Passenger Service Supervisor to lead staff and ensure the delivery of excellent customer experiences in line with Swissport procedures and brand values.

The role oversees Quality, Health, Safety, and Environmental activities, aiming to reduce injuries and damages, while coaching the team, managing overtime, and ensuring regulatory compliance. The position offers $22/hour, full-time benefits including health and 401(k), paid time off, and holidays.

Qualifikationen

• High School diploma or GED equivalent.
• Passionate about customer service and must have relevant work experience.
• Leadership and people management skills.
• A proven ability to problem solving and decision-making experience.
• Planning and organizing skills.
• Excellent communication skills (written and verbal) in country specific language.
• Commitment to continuous improvement.
• Computer literate (Office Word, Excel, PowerPoint).
• A good understanding of all regulatory and recommended procedures that relate to the airport environment.

Aufgaben

• Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage.
• Lead by example to ensure consistently great customer experiences at every touchpoint.
• Ensure resources are used to the optimum level (monitor and control overtime payments).
• Support and identify training needs and train, coach and mentor the team.
• Create and maintain a progressive, open feedback culture by managing the performance of employees.
• Resolve all customer service challenges in a timely manner and assist in negotiations with new customers.
• Strict implementation of Passenger Service budget.
• Ensure compliance with SOPs and policies to meet or exceed regulatory standards and deliver the desired customer service experience.
• Ensure all safety and security processes and procedures are complied with at all times.
• Manage and contribute towards change within the operational environment and identify new business opportunities.

Kenntnisse

Customer service

Leadership

Problem solving

Planning

Communication

Continuous improvement

Computer literacy

Airport procedures

Ausbildung

High School diploma or GED equivalent

Jobbeschreibung

Swissport in Las Vegas is seeking a Passenger Service Supervisor to lead staff and ensure the delivery of excellent customer experiences in line with Swissport procedures and brand values.

The role oversees Quality, Health, Safety, and Environmental activities, aiming to reduce injuries and damages, while coaching the team, managing overtime, and ensuring regulatory compliance. The position offers $22/hour, full-time benefits including health and 401(k), paid time off, and holidays.