Lead Passenger Service Supervisor - Experience & Safety

Swissport; Las Vegas (NV); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport is seeking a Passenger Service Supervisor in Las Vegas, NV. You will lead staff to deliver top-tier customer experiences in line with Swissport procedures and brand values. The role emphasizes safety, coaching, and operational efficiency.

The position offers full-time hours with pay at $22.00 per hour and benefits including health and 401(k) matching. Strong leadership, communication, and a solid airport-regulatory understanding are essential.

Qualifications

• High School diploma or GED equivalent.
• Passionate about customer service with relevant experience.
• Leadership and people-management skills.
• Strong problem solving and decision making abilities.
• Excellent planning, organizing and communication skills.
• Understanding of airport environment regulations and SOPs.

Responsibilities

• Lead staff to ensure excellent customer experiences aligned with Swissport procedures.
• Motivate and coach team, managing performance and feedback.
• Monitor resources and overtime to optimize operations.
• Identify training needs and provide coaching as needed.
• Handle customer service challenges and negotiate with new customers.
• Ensure compliance with safety, security and SOPs at all times.
• Contribute to budget adherence and commercial awareness.

Skills

Leadership

Customer service

Problem solving

Planning & organizing

Communication

Regulatory awareness

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Swissport is seeking a Passenger Service Supervisor in Las Vegas, NV. You will lead staff to deliver top-tier customer experiences in line with Swissport procedures and brand values. The role emphasizes safety, coaching, and operational efficiency.

The position offers full-time hours with pay at $22.00 per hour and benefits including health and 401(k) matching. Strong leadership, communication, and a solid airport-regulatory understanding are essential.