Passenger Service Supervisor: Lead Frontline Passenger Ops

Worldwide-Flight-Services-3e56de5d; Las Vegas (NV); On-site; USD 54,443,000 - 61,992,000; Full time

Benefits offered by this job

DailyPay access

Awardco recognition program

Wellness programs

Travel discounts

401k program

Job summary

Worldwide Flight Services in Las Vegas, NV, seeks a Passenger Service Supervisor to lead front-line agents, support airline partners, and resolve escalated issues while adhering to regulatory standards.

The role requires 2+ years in passenger services or customer service and 1+ year in a supervisory or lead capacity. Compensation is $19.00 per hour plus commission, with opportunities for coaching and career growth.

Qualifications

• High School Diploma or GED required.
• 2+ years of experience in passenger services or customer-service related field.
• 1+ year of supervisory or lead experience in an operational setting.
• Strong verbal and written communication skills.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Proficient in Microsoft Office and airline systems.

Responsibilities

• Supervise passenger service agents during check-in, boarding, baggage handling and arrival processes.
• Ensure compliance with airline procedure, TSA regulations, and safety protocols.
• Provide on-the-spot coaching and support to agents to ensure service standards are met.
• Resolve customer complaints and operational issues in a timely and professional manner.
• Coordinate with airline representatives, ramp, and other departments to ensure smooth flight operations.
• Monitor staffing levels and adjust assignments based on flight schedules and operational needs.
• Complete required reports, incident documentation, and shift logs accurately and on time.
• Support training and onboarding of new passenger service agents.
• Lead pre-shift briefings and communicate updates, policy changes, and safety alerts.
• Promote a positive and productive work environment, modeling excellent customer service and teamwork.

Skills

Customer service

Supervisory experience

Communication skills

Microsoft Office

Airline systems

Team leadership

Education

High School Diploma or GED

Tools

Microsoft Office

Airline systems

Job description

Worldwide Flight Services in Las Vegas, NV, seeks a Passenger Service Supervisor to lead front-line agents, support airline partners, and resolve escalated issues while adhering to regulatory standards.

The role requires 2+ years in passenger services or customer service and 1+ year in a supervisory or lead capacity. Compensation is $19.00 per hour plus commission, with opportunities for coaching and career growth.