Hotel Front Desk Attendant PartTime

Holiday Inn Express — Downtown Waco; Waco (TX); On-site; USD 17,908 - 20,664; Full time

Job summary

Holiday Inn Express — Downtown Waco is seeking a service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first.

If you love interacting with people in a positive work environment, apply now!

Qualifications

• High school diploma or equivalent required.
• Strong time management and organizational skills.
• 1+ year hospitality/front desk experience preferred.
• Proficiency with Microsoft Office and reservation systems.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome, register, check-in, and check-out guests, issue keys, and record payment details.
• Handle guest complaints professionally.
• Manage bookings in person, online, via phone, and answer guest inquiries.
• Coordinate with housekeeping to ensure rooms are ready.

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Reservation systems

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation systems

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Handle customer complaints as necessary
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

• Must have graduated high school, received a GED or equivalent
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations

Compensation

$13 - $15 hourly