Hotel Front Desk Clerk

Holiday Inn Express & Suites, Nevada, MO; Nevada (MO); On-site; USD 15,911 - 22,661; Part time

Job summary

A leading hotel chain in Missouri is seeking a positive hotel front desk agent to ensure an exceptional guest experience. Responsibilities include managing room bookings, welcoming guests, and handling complaints. The ideal candidate has strong interpersonal, organizational, and customer service skills, along with at least one year of experience in a similar role. Compensation is $14 per hour.

Qualifications

• At least one year of hospitality industry experience preferred.
• Well-versed in handling stressful situations and taking telephone calls.
• Impeccable interpersonal and customer service skills.

Responsibilities

• Welcome, register, and check-in guests staying at the hotel.
• Manage room bookings and answer inquiries about guests' needs.
• Handle customer complaints as necessary.

Skills

Interpersonal skills

Time management

Organizational skills

Customer service skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

Overview

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Connect with the housekeeping department to ensure guest accommodations are ready
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Bookkeeping: keep accurate records of all hotel guest account information
• Handle customer complaints as necessary

Qualifications

• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• High school diploma, GED, or equivalent
• Well-versed in taking telephone calls and handling stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

Compensation

$14 hourly