Guest Service Agent

Grand Naniloa Hotel Hilo - DoubleTree by Hilton; Hilo (HI); On-site; USD 21,000 - 30,000; Full time

Job summary

Grand Naniloa Hotel Hilo - DoubleTree by Hilton seeks a positive and professional front desk agent to deliver an exceptional experience to every guest. You’ll welcome guests, manage their information, distribute keys and room assignments, and answer general inquiries to ensure an excellent stay with us.

The ideal candidate has strong communication, a solid work ethic, and a commitment to guest satisfaction, with compensation at $18.50 per hour.

Qualifications

• Impeccable interpersonal and customer service skills.
• 1 year hospitality experience as front desk agent or guest service preferred.
• High school diploma or equivalent.

Responsibilities

• Welcome, register, check-in, and check-out guests, provide keys and room numbers, and record payment information.
• Coordinate with housekeeping to ensure rooms are ready.
• Maintain accurate guest information and records.
• Handle guest complaints when necessary.
• Respond to calls and inquiries about room rates, availability, amenities, and rewards programs.

Skills

Interpersonal skills

Time management

Organizational skills

Customer service

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction.

Compensation: $18.50 per hour

Qualifications

• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• High school graduate, GED recipient, or equivalent
• Has experience answering telephone calls and troubleshooting stressful situations

Responsibilities

• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Communicate with housekeeping to make sure guest rooms are ready
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Field customer complaints when necessary
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests